Terms & Service 

Set out below are some of the terms on which Skinworks Aesthetics provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

REFUND POLICY

Skinworks Aesthetics does not offer refunds for treatment received or products used, however, if you change your mind within 14 days of purchase if no sessions have been redeemed you are entitled to a refund. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. If you have used any sessions then this will be deducted from your refund value as a pay as you go cost.

I understand that Skinworks Aesthetics cannot be held responsible for any unknown side effects which may occur as a result of having treatments.

CANCELLATION POLICY

A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of or purchasing a single treatment:

• If you give at least 48 hours’ notice of cancellation no penalty will be incurred
• If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session or will still be required to pay for the booked treatment.

MEDICAL AND PHYSICAL CONDITIONS

Please notify us before booking your treatments if you have any medical conditions, taking prescribed medication, you are pregnant, or have a history of skin pigmentation/scarring.

PAYMENT POLICY

Correct payment must be received before treatments start at each booked appointment.

PRACTITIONERS

While we will make every effort to meet your request, we cannot guarantee a specific practitioner or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.

LASER TREATMENTS – MAKE UP

Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to laser treatments. Practitioners will cleanse the area, however, we cannot be held responsible for any visual product that may lay dormant in the skin pores which can cause an adverse reaction.

LIABILITY POLICY

Skinworks Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. Your statutory will be protected. It is the client’s responsibility to ensure that they provide us with all relevant medical details prior to each treatment and follow all aftercare advice. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Skinworks Aesthetics regarding the care of a treated area.

COMPLAINT POLICY

We aim to provide the best possible service and care to you when delivering a consultation or treatment. In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager as soon as possible.